Direct Rentals

Vehicles listed as direct rentals between advertisers (“Lessors”) and users (“Lessees”) are governed by our Terms and Conditions of Use. However, the rental policies and contractual conditions are those established by each Lessor or mutually agreed with the Lessee. AlibaMotors is not responsible for any interactions, payments, or contractual agreements between the parties.

Rentals with Reservation

These Terms primarily apply to the car rental category, though they extend to all available rental categories on our platform, including Cars, Taxis, Motorcycles, Buses, Trucks, Heavy Equipment, Marine, Aircraft, and Limousines.

AlibaMotors S.A.S. allows clients and users to list vehicles with a “booking” option through our website www.alibamotors.com. Listings are subject to our Terms and Conditions of Use, and rental agreements between Lessors and Lessees must comply with the following policies.

The advertiser (company, rental agency, or individual) is hereinafter referred to as the Lessor, and the user as the Lessee. AlibaMotors acts solely as an intermediary between the parties, facilitating the vehicle reservation process.

We are not the final provider of the rental service; therefore, we are not directly or indirectly liable for the performance, failure, or damages arising from services rendered by the Lessor.

By completing a booking through our platform, you automatically accept these Terms as well as our Privacy Policy. These represent the agreement governing your interaction with the Lessor through AlibaMotors.

AlibaMotors has no control over the specific contractual conditions set by each Lessor. Please always review the individual terms, taxes, and applicable local regulations before completing any booking.

AlibaMotors may update these Terms at any time, including service restrictions or security improvements, without prior notice. Users are encouraged to revisit this page regularly for updates.

For questions or assistance, please check our FAQ section or contact us via our support form or WhatsApp.

1. Booking Voucher

• 1.1 The Voucher (Booking Confirmation Document) is an individual, non-transferable confirmation of your reservation. It must include the correct details of the Lessee and the booking information. Once confirmed, it will be sent to your registered email address along with these Terms.
• 1.2 You must present a printed copy of the Voucher to the Lessor. Any discrepancies between the information on the voucher and the actual data at pickup may invalidate your booking and result in a “Turn-Down,” as defined in Section 9.

2. General Rental Requirements

The following general requirements apply to all vehicle rentals. These may vary depending on the Lessor or vehicle type (cars, boats, heavy machinery, aircraft, etc.).

• Minimum age: 18 years old. Some Lessors may impose higher minimum age limits or additional fees for drivers under 21 or over 70.
• Driver’s License: Must be original, valid for at least two years, and cover the full rental period. Foreign drivers must present both their national and international licenses, plus their original passport.
• Credit Card: Must be physical (not virtual), in the Lessee’s name, and have sufficient available credit for the required deposit (see Section 11).
• Foreign Lessees: Must present a valid passport and proof of residence or travel documentation.
• Rental Contract: Must be signed directly with the Lessor. Contracts are generally written in Spanish; ensure you understand the terms before signing.

3. Refusal of Rental Agreement by the Lessor

Failure to comply with the above requirements, providing incomplete information, or not meeting the Lessor’s conditions may result in the refusal of service (“Turn-Down”). The Lessor may also deny service if:

• The Lessee appears under the influence of alcohol, drugs, or medication that impairs driving ability.
• The Lessee demonstrates aggressive or unsafe behavior.
• Internal background checks or risk analyses by the Lessor reveal issues that prevent approval.

AlibaMotors S.A.S. has no control or participation in such decisions, which are the exclusive right of each Lessor.

4. Reservation Changes

Any changes to an existing booking must be requested directly through the Lessor’s official contact channels and are subject to availability, updated rates, and new conditions.

If changes are made at the time of vehicle pickup, the Lessor may charge additional fees directly.

5. Cancellations

• Cancellations must be requested through the Lessor’s communication channels.
• If canceled before pickup, the Lessor may withhold up to 10% of the total booking amount, or a higher amount per their own policy.
• Refunds will be processed as specified in Section 10. Once canceled, a booking cannot be reinstated.

6. Multiple Bookings

Some Lessors may not allow multiple active bookings for the same individual during overlapping periods. Contact the Lessor to confirm availability before booking multiple vehicles.

7. Delays and Returns

Your rental period begins and ends as indicated on your Voucher. Late pickup or early return does not guarantee refund or vehicle availability. Many Lessors grant up to 30 minutes of grace time for pickup before marking the booking as “No-Show.”

8. No-Show

Failure to appear at the scheduled time without prior cancellation is considered a No-Show. The Lessor may charge up to 20% of the total booking amount or as defined in their own policy.

9. Turn-Down (Rental Refusal)

A Turn-Down occurs when the Lessor refuses to release the vehicle due to missing or incorrect documentation, or non-compliance with their internal rules. The Lessor may charge up to 20% of the total booking amount in such cases.

10. Refunds

If payment is made directly to the Lessor, any refunds must be handled with them and are subject to the Lessor’s refund policies. AlibaMotors S.A.S. is not responsible for financial transactions between parties.

11. Security Deposit

Some Lessors may require a refundable security deposit to cover potential damages, fines, or additional expenses. The amount and conditions vary by Lessor and must be verified in advance. Deposits may take up to 30 days to be released after vehicle return, depending on the card issuer.

12. Cross-Border and Local Restrictions

Some Lessors prohibit crossing city, department, or national borders. Confirm such restrictions before your trip. Traffic fines and related penalties are the Lessee’s sole responsibility.

13. Liability and Damages

The Lessor may charge for any damage caused to the vehicle, cleaning fees, or administrative expenses according to their internal rates. AlibaMotors S.A.S. does not intervene in or manage these charges.

14. Vehicle Category and Upgrades

Vehicles are reserved by category, not specific model. The Lessor may offer upgrades at additional cost. Baggage capacity is approximate and varies by model and passenger load.

15. Insurance and Protection

Ensure that your booking includes the mandatory protection coverage required by Colombian law. Optional coverages may exclude specific items such as tires, glass, accessories, or natural disasters. Review these conditions with your Lessor before signing.